BUFFERING FAQ
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If you are experiencing buffering issues, load our app on your phone using mobile data and not your wifi, then check the same channel to see if issues are on our end or a routing issue, also if you are buffering try a vpn.  There are multiple locations to change the route you take to get to servers.  This eliminated 95% of buffering issues.
We have over 800 gbit worth of servers and have never once hit half of that... we have plenty of bandwidth.
 
Please note that apps themselves cannot cause buffering. They do not host the files, but merely display them in an easy to use list for you.
 
There are many reasons you may be having buffering problems, but hopefully the following steps will help limit the buffering for you.
 
First Step
 
The first thing you should always do if you have any issues is clear the app cache. This can be done through your device settings. 
-click on apps
-locate the Ezebreze TV app you are watching and click on it
-scroll down to where it says clear cache and click clear
 
You should also restart your device and unplug your router, waiting approx. 5 minutes before plugging it back in. 
 
If the above solutions don't work, continue on... 
 
Here At Ezebreze TV We Felt This Would Be Helpful!!
 
VOD Settings & Buffering Issues
 
▶️ We recommend MPEGTS for live TV and HLS for on-demand 
(movies & series). ◀️
 
If you have issues with VOD  please try the following settings in your app
 
   1. Change your player for VOD and Series to VLC Player (downloaded separately on your device from app store)
   2. Change Player settings to Hardware Decoder
   3. Make sure your Stream Format is set to HLS
 
A VERY COMMON CAUSE OF BUFFERING YOU NEED TO KNOW
 
Many of you stream 2 or more connections at the same time.  A common cause of buffering is when the video stream on your devices are set differently instead of the same.
 
🔺REMEMBER - Don't simultaneously stream more connections than you pay for as this will also cause buffering 🔺
 
The recommended video stream setting is MPEGTS when you are watching live television.
 
HOWEVER - the recommended video stream setting for watching on-demand content is HLS.
 
If you are changing this setting and the other device remains on the other setting this will cause serious buffering issues.
 
The only way to prevent this is to ensure the streams on all devices you are using are set to the same video stream setting.
 
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Your Internet Connection
 
Many people say “but I have xx Mbps, it shouldn’t buffer”.  What you pay for and what you get can sometimes be two different things.  The best thing to do is run a speed test. Netflix offers its on speed test at https://fast.com/ or use the speed test that was provided on your android tv box.  It is recommended at least 5 Mbps for basic HD (up to 720 Mbps), 10 Mbps for 1080p full HD, and 25 Mbps for anything higher than that. The connection needs to remain steady, with little fluctuation.
 
Being on a wireless network can also sometimes cause lesser speeds. Try checking the speed with a device that is connected via Ethernet cable too see if wireless gives different results. If it does, you may need to hook up rather than use wireless.
 
Number of devices
 
The more devices using the same network, the less speed you will have. If other members of your family are also streaming or downloading this will decrease the speed and share of the network you have. If you are going to stream, try and do it at a time when other devices are either off or not using much bandwidth.
 
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Improve Wi-Fi performance
 
If speed tests appear to be a lot less than what you are paying for and 
 
+ there is no significant difference between wired and wireless devices
 
+ there is little chance of other devices affecting the speed
 
It may be that the signal strength of your Wi-Fi router isn’t the best.
 
There are a few things you can try to help with this:
 
+ Make sure your router is not positioned near walls, metal objects or other objects that can interfere with Wi-Fi (like microwaves or cordless phones, wireless door chimes and even baby monitors!)
 
+ For streaming, try and be in the same room as the router, if your router allows it, and most do.
 
+ Change to a different channel, as other Wi-Fi signals from homes near yours may all be using the same channel as you.
 
Provider Throttling!!!!!
 
What could also cause buffering is if your ISP throttles speeds to streaming sites. This is one way of them trying to prevent users from being able to stream from these sites, by slowing your speed down so much that you give up. One way to check if this is happening is to download a free VPN app, turn it on, and try streaming again. If there is less buffering, chances are that your ISP is throttling speeds on streaming, and the only options to get around it would be to invest in a good VPN or change providers.
 
Outdated Router
 
If all else fails to strengthen your Wi-Fi signal it may be that your router is older. In that case you may need to purchase a new router.
 
While sometimes, yes, providers do have some issues or server problems, however, more often than not, buffering issues are on the user end due to one of the above situations!!!!!